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      "id": "n1",
      "type": "person",
      "label": "Customer",
      "x": 70,
      "y": 58,
      "w": 162,
      "h": 162,
      "detail": "unhappy"
    },
    {
      "id": "n2",
      "type": "document",
      "label": "Complaint Form",
      "x": 290,
      "y": 66,
      "w": 82,
      "h": 82
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    {
      "id": "n3",
      "type": "database",
      "label": "Complaint Database",
      "x": 290,
      "y": 180,
      "w": 82,
      "h": 82
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    {
      "id": "n4",
      "type": "graph",
      "label": "Pattern",
      "x": 290,
      "y": 282,
      "w": 82,
      "h": 82,
      "detail": "frequency/type"
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      "from": "n1",
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      "label": "logged in"
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      "from": "n3",
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      "label": "reveals"
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  "summary": "Individual complaints logged systematically reveal patterns that guide product and process improvement.",
  "mechanism": "complaint-aggregation-pattern",
  "fig": "FIG. / THE THING THE CUSTOMER SAID WHEN IT DID NOT WORK",
  "animation": {
    "style": "assemble",
    "duration": 700,
    "stagger": 60
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    "hero": "n2",
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    "icon": "document",
    "label": "Complaint Form",
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