{
  "slug": "why-the-waiting-room-managed-service-expectations",
  "version": 1,
  "layout": "flow",
  "nodes": [
    {
      "id": "n1",
      "type": "person",
      "label": "Arriving Client",
      "x": 61,
      "y": 58,
      "w": 162,
      "h": 162
    },
    {
      "id": "n2",
      "type": "zone",
      "label": "Waiting Room",
      "x": 284,
      "y": 64,
      "w": 82,
      "h": 82,
      "detail": "defined space"
    },
    {
      "id": "n3",
      "type": "ticket",
      "label": "Queue Number",
      "x": 284,
      "y": 174,
      "w": 82,
      "h": 82,
      "detail": "position known"
    },
    {
      "id": "n4",
      "type": "person",
      "label": "Served",
      "x": 284,
      "y": 284,
      "w": 82,
      "h": 82
    }
  ],
  "relationships": [
    {
      "from": "n1",
      "to": "n2",
      "label": "enters"
    },
    {
      "from": "n2",
      "to": "n3",
      "label": "given"
    },
    {
      "from": "n3",
      "to": "n4",
      "label": "called when ready"
    }
  ],
  "summary": "A designated waiting space with numbered queuing sets expectations: a turn is guaranteed, time is unknown.",
  "mechanism": "expectation-management-through-space",
  "fig": "FIG. / THE ROOM THAT SAID YOUR TURN WILL COME",
  "animation": {
    "style": "assemble",
    "duration": 700,
    "stagger": 60
  },
  "presentation": {
    "style": "vignette",
    "hero": "n2",
    "support": [
      "n1",
      "n3"
    ],
    "icon": "chair",
    "label": "Chair",
    "tilt": 0
  },
  "illustration": {
    "concept": "Row of five chairs with three people waiting; numbered ticket dispenser on wall; overhead display board shows current service number",
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